The order matters. The first three are where Medinipur gym owners most often discover a problem only after they have paid.
Invoices with your GSTIN, correct SAC code, and CGST/SGST vs IGST split by place of supply. Ask to see a real generated invoice, not a mockup.
Automated, multi-stage reminders on an approved business API - not a staff member copy-pasting from a personal number, which gets numbers banned.
Face, fingerprint or RFID - and crucially, whether the software talks to the hardware you already own rather than forcing a rip-and-replace.
Whether members get a real app on Google Play and the App Store - not a browser shortcut - and whether it carries your branding or the vendor's.
Who moves your existing member and payment history, what it costs, and - the part people forget - whether you can export everything back out later.
A published price. Watch for per-member charges that scale against you, setup fees, and modules that turn out to be paid add-ons.
Even with one branch today - can it consolidate reporting across locations later without a migration?
A phone number and a named channel, in your timezone. Ask what happens when the gate hardware fails on a Sunday evening.
Print this, or copy it into a sheet, and fill the last column in for every vendor you shortlist in Medinipur.
| Criterion | What good looks like | Fitplex |
|---|---|---|
| GST-compliant invoicing | Invoices with your GSTIN, correct SAC code, and CGST/SGST vs IGST split by place of supply. Ask to see a real generated invoice, not a mockup. | Built in. Services billed GST-inclusive on SAC 999721, POS products GST-exclusive, with GSTR-1 export. |
| WhatsApp renewal reminders | Automated, multi-stage reminders on an approved business API - not a staff member copy-pasting from a personal number, which gets numbers banned. | Multi-stage automation on an official WhatsApp Business API. |
| Attendance & door access | Face, fingerprint or RFID - and crucially, whether the software talks to the hardware you already own rather than forcing a rip-and-replace. | Face, thumb impression and RFID check-in, plus biometric door-lock sync. |
| Member & trainer apps | Whether members get a real app on Google Play and the App Store - not a browser shortcut - and whether it carries your branding or the vendor's. | Your own branded native Android and iOS app on Pro and Pay As You Go - published under your gym's name. Starter and Growth are web dashboard only. |
| Data migration & lock-in | Who moves your existing member and payment history, what it costs, and - the part people forget - whether you can export everything back out later. | Free assisted migration from Excel, CSV or a database backup; export available at any time. |
| Honest pricing | A published price. Watch for per-member charges that scale against you, setup fees, and modules that turn out to be paid add-ons. | Published plans, no per-member charge, no setup fee. See the pricing page. |
| Multi-branch readiness | Even with one branch today - can it consolidate reporting across locations later without a migration? | Multi-branch consolidation on Pro. |
| Support you can actually reach | A phone number and a named channel, in your timezone. Ask what happens when the gate hardware fails on a Sunday evening. | Phone and WhatsApp support; dedicated account manager on Pro. |
Ask all eight, of every shortlisted vendor, and write the answers down. Where a vendor will not answer in writing, treat that as the answer.
Gyms in West Bengal bill under the same GST rules as the rest of India, so a vendor who cannot produce a correct GST invoice on request is not ready for an Indian gym, wherever they are based.
Published annual plans are the norm for Indian gym software. Be wary of quotes that depend on your member count - those scale against you as you grow. Fitplex publishes its plans openly on the pricing page.
Usually not, and neither is the most expensive. The cost that actually hurts is switching again in a year. Weigh GST compliance, data portability and hardware compatibility more heavily than the headline price.
Most Indian gym software is cloud-based and needs a connection. Ask specifically what happens to check-ins during an outage, and whether the door hardware keeps working independently.
For a single-branch gym, migration is typically measured in days rather than weeks, provided you can export your existing member and payment history. Ask the vendor to commit to a timeline in writing.
You should insist on it. A free trial with your own data is the only reliable test. Fitplex offers a 14-day free trial with no credit card required.
Start a 14-day free trial with your own member data and score Fitplex yourself. No credit card required.