1. Introduction
Welcome to Fitplex, a product of Cybex Innovation. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our gym management software and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, gym name, and address when you register for Fitplex.
- Member Data: Information about your gym members including names, contact details, membership plans, attendance records, and payment history.
- Biometric Data: Facial recognition data for attendance tracking (only with explicit consent).
- Health Information: Body measurements, fitness goals, diet preferences, and workout plans.
- Payment Information: Billing details and transaction records.
2.2 Information Collected Automatically
- Device information (browser type, operating system)
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our gym management services
- Processing memberships, payments, and billing
- Enabling face recognition attendance (where applicable)
- Generating AI-powered diet and workout plans
- Sending WhatsApp notifications and reminders
- Improving our software and customer experience
- Providing customer support
- Complying with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Cloud hosting (for data storage), payment gateways, WhatsApp Business API providers, and SMS services.
- Legal Requirements: When required by law, court order, or government authorities.
- Business Transfers: In case of merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures:
- 256-bit SSL encryption for all data transmission
- Encrypted data storage on secure cloud servers
- Regular security audits and vulnerability assessments
- Role-based access controls
- Automatic daily backups
- Two-factor authentication options
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we retain data for up to 90 days before permanent deletion, unless required by law to retain it longer.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for biometric data collection
- Opt-out of marketing communications
8. Biometric Data Policy
For gyms using our face recognition feature:
- Facial data is collected only with explicit member consent
- Data is encrypted and stored securely
- Members can request deletion of biometric data at any time
- Biometric data is never shared with third parties
9. Cookies Policy
We use cookies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve our services
You can control cookies through your browser settings.
10. Children's Privacy
Fitplex is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our website. Your continued use of Fitplex after changes constitutes acceptance of the updated policy.
12. Contact Us
For any questions or concerns about this privacy policy or our data practices, please contact us:
