You will not find a table here claiming what our competitors cannot do. You will find the questions that actually separate gym software in India, and our own answers next to them. Take the list to everyone on your shortlist, us included.
Every gym software website lists the same twenty features, and after three of them you cannot tell them apart. That is because a feature list describes what a product has, and what you need to know is what it does on the Tuesday a member wants a part payment receipted against a discounted bill.
These are the questions that produce different answers from different vendors. Ours are filled in — including the two where the honest answer is “no”.
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Can it produce GSTR-1 and GSTR-3B in the format the GST portal accepts? | Most software prints a "GST report" that your CA then rebuilds by hand every month. | Yes - GSTR-1 as portal-shaped JSON, GSTR-3B, HSN/SAC summary and a sales register, all exportable. |
| Does it handle part payments and dues at the bill, not the member? | A member with two packages and one discounted bill is where most software's dues figure stops being true. | Dues are computed per invoice, and a later collection is netted against the bill it settled. |
| Can I design the invoice my accountant wants? | A fixed invoice layout means a fixed argument with your CA. | Drag-and-drop invoice designer for membership invoices, A4 product invoices and 80mm receipts. |
| Is the price per gym or per member? | Per-member pricing is cheap while you are small and punishes you for growing. | Per gym. Unlimited members on Growth and above. |
| What costs extra after I sign? | Setup, import, per-branch, per-user, support and message credits are where the quoted price stops being the price. | Migration free, support free, API free, integrations free. WhatsApp and payment-gateway fees go to Meta and Razorpay at their rates, not ours. |
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Will it work with the biometric machine I already own? | Replacing a working device is a hidden cost nobody quotes for. | eSSL and ZKTeco over ADMS. Send the model number and we will confirm before you buy. |
| Does an expired membership actually stop opening the door? | If somebody has to delete fingerprints by hand, nobody will. | Validity is pushed to the device automatically on expiry and restored on renewal. |
| Can it tell me who has stopped coming? | Members cancel two months after they stop attending. That is the window. | Lapsed-attendance list, plus a daily briefing of what needs attention. |
| Is there a real member app, and whose name is on it? | A web page saved to the home screen is not an app, and a competitor's branding on your members' phones is advertising you are paying for. | Fitplex app on every plan; your own branded app on the store under your gym's name on Pro. |
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Does WhatsApp send from my number or theirs? | Members reply to messages. If the reply goes to the vendor, it goes nowhere. | Your own verified business number via the Meta Cloud API, or Interakt if you already use it. |
| Am I buying message credits from the software vendor? | Credits resold at a markup are a recurring cost that grows with your member count. | No markup. You pay Meta directly at Meta's rates. |
| Who writes and submits the message templates? | Meta must approve every template before it can send. This trips up most gyms for weeks. | We write them and submit them for you. |
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Can I export everything, myself, at any time, free? | This is the question. Everything else is recoverable. | Yes, on every plan including the free one, without asking us. |
| Who imports my existing data, and what does it cost? | Import fees are where a cheap plan stops being cheap. | We do it, free, on every plan. Your member codes come across unchanged. |
| Where are the backups and has a restore ever been tested? | Everybody says they back up. Far fewer have restored. | Three copies in three places, monthly copies kept a year, restores tested. |
| Are my members' fingerprints stored on their servers? | Biometric templates are the most sensitive thing in a gym. | No. Templates stay on your device. We store the check-in, not the fingerprint. |
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Can I stop a receptionist seeing revenue? | Every gym owner wants this and a surprising amount of software cannot do it. | Permissions per role, per gym, with genuinely read-only roles for accountants and partners. |
| What happens when I open a second branch? | Some software charges a second full licence; some cannot separate the branches at all. | Branch-wise billing and reporting, with a combined view. No per-branch licence. |
| Is there an API? | The day you want your website to show live class slots, you will need one. | Token-authenticated REST API, per-gym keys, read or read-write scope. |
| Ask every vendor | Why it matters | Fitplex’s answer |
|---|---|---|
| Who answers when something breaks on a Sunday? | Gyms are busiest when offices are shut. | Support portal and WhatsApp. We are a small team in India, which is both the limitation and the reason you get a person. |
| Are they certified to a security standard? | If they imply a certification, ask for the certificate. | We are not ISO 27001 or SOC 2 audited and we say so on our security page. |
| Is there a lock-in contract? | An annual contract you cannot leave is a bet on the software staying good. | Annual plans, no lock-in clause, and your data leaves with you. |
| Can I try it for real before paying? | A guided demo shows you what they want to show you. | Free forever up to 75 members. Not a trial, not a countdown. |
Whatever the answers, finish by doing an actual day’s work in each shortlisted product before you sign anything:
Five jobs, half an hour. Most gym software looks identical on a feature grid and comes apart completely on those.
Free forever up to 75 members. Growth and Pro are billed per gym, not per member — message us on WhatsApp for the current price. GST extra, no setup fee, free migration.
Because we would have to tell you what their software does, and we would be guessing. Features change monthly and a comparison table written by a vendor about a rival is worth very little. The questions below do not go stale - ask all of them to everyone on your shortlist, including us, and the differences will be obvious from the answers.
Can I export all of my data, myself, at any time, at no cost? Everything else is a feature you can live without for a year. Data you cannot get out is a decision you cannot reverse.
Not always, but check what the price includes. Per-member pricing looks cheap at 80 members and does not at 400. Setup fees, data import fees, per-branch fees, SMS or WhatsApp credits sold at a markup and charges for support all belong in the comparison.
Do one real day on it. Take a real part payment, print the invoice your accountant will see, check somebody in on the door device, send one reminder, and pull the month's revenue report. Most software looks identical on a feature list and diverges completely on those five jobs.
It depends on whether GST matters to you. International products are often more polished and frequently cannot produce a GSTR-1 in the shape the portal wants, invoice in the format your CA expects, or send WhatsApp the way Indian members actually read messages. If you are not GST-registered and your members use email, that concern goes away.
Days, not months, for a single gym. If a vendor quotes you weeks of implementation for a gym of a few hundred members, ask what exactly is happening during those weeks.
Bring the checklist to a demo. If we are the wrong fit for your gym, you will hear it from us on the call.